Remote video support offers faster issue resolution, improved customer satisfaction, and cost savings for businesses by enabling real-time visual assistance and remote troubleshooting.
Delayed Resolution
High Field Cost
Unstructured Scheduling
Audit and Compliances
Understanding Gaps
Offer on-demand video support for immediate customer assistance.
Leverage remote support to minimize on-site visits and associated costs.
Provide access to recorded video interactions and archived documents directly within the admin dashboard for easy review, analysis, and quality assurance.
Create a centralized knowledge base to reduce repetitive inquiries and accelerate issue resolution.
Implement appointment scheduling and after-hours support to accommodate customer preferences.
Provide real-time collaboration tools like screen sharing and annotations for efficient issue resolution.
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Support Anytime, Anywhere: Access support from the comfort of your home or while on the go, making it easier to get the help you need.
Visual Guidance: See step-by-step instructions and demonstrations, making it easier to follow along and understand the solutions.
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Interactive Sessions: Participate in dynamic, two-way interactions that keep you actively involved in the support process.
Direct Engagement: Build stronger relationships with one-on-one, personalized support.
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Improved Efficiency: By managing customer interactions remotely, sellers can reduce operational costs associated with field visits.
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Better Customer Satisfaction: Video support enables faster issue resolution and higher customer satisfaction, as measured by metrics like First Call Resolution (FCR).
When a customer encounters an issue and contacts customer service, a support agent sends them a link via SMS or email.
By clicking the link, the customer starts video assistance, allowing the agent to have visual access to the problem.
The customer service agent can then perform a quick diagnosis and guide the customer to solve the issue remotely.
With ₹6.3 million saved in the first quarter and 600 minutes
reclaimed daily, this solution has proven to be a game-changer for
IGZY. Real-time video verification, annotation, and session
recording have boosted efficiency and accuracy, streamlined call
handling, and revolutionized our field operations.
This tool is
now a strategic asset, providing us with unparalleled operational
control.
Phygitalmax enables enterprises to deliver phygital experiences across multiple domains such as Support, Sales, Tech enablement and more leading to a superior customer experience.
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