The Impact of Live Video Support in Telecom

Real results from telecom providers who transformed their customer support with visual-firstsolutions.

CSAT Achievement

achieved through visual-first support

Reduction

in field service visits

Minutes Saved

per customer call

Top Challenges in Telecom Support

High Volume of Technical Queries

Millions of subscribers trigger overloaded support queues, with multiple repeat calls for the same concern, leading to long wait times and increased operational costs.

Voice-Only Channel Limitations

Troubleshooting complex issues over voice is inefficient — it’s hard to guide users step-by-step, causing misdiagnosis, repeat interactions, and low DCSAT.

Costly Field Visits

On-site technician dispatches drive up support costs and delay resolution.

Use Cases: Live Video Support in Action

From device setup to field service support, PhygitalMax delivers visual solutions for every telecom challenge.

Remote Device Setup & Troubleshooting

Guide customers step-by-step via live video as they install or configure routers, AND modems—reducing confusion, errors, and repeat calls.

Field Service Assistance

Enable remote experts to visually assist field technicians in real time by viewing exactly what they see—solving complex issues faster and improving first-time fix rates.

Live Visual Line Checks & Port Configuration

Visually verify last-mile connectivity, physical line conditions, and port setups on CPEs (Customer Premises Equipment)—reducing back-and-forth between NOC teams and field staff.

SIM & Hardware Activation Support

Assist users through live video for SIM insertion, device compatibility checks, and activation processes—cutting down on physical store visits and reducing onboarding friction for prepaid/postpaid customers.

Customer Success Story

How Leading Telecommunication Company Transformed Support with PhygitalMax

"Etisalat replaced traditional voice support with PhygitalMax's live video sessions to empower agents and reduce field dependencies. The outcome? "

The Result?

Fewer truck rolls
Faster resolution on the first call
Record-high NPS and customer retention

25%

Increase in Agent Productivity

30%

Reduction in Resolution Time

40%

Fewer Field Visits

Read Full Case Study

Why Telecoms Choose PhygitalMax

Join hundreds of telecom providers who have transformed their customer support with our visual-first platform.

Faster Resolution, Less Downtime

Solve issues in minutes using visual guidance, not verbal guesswork.

Reduced Operational Costs

Minimize technician dispatches and call durations while maximizing efficiency.

Better First-Time Fix Rates

Let agents and field teams work in sync to resolve issues in one go.

Boosted CSAT & NPS

Customers love the speed, clarity, and ease of live visual help.

Enterprise-Grade Security

Sessions are encrypted, recorded, and audit-compliant for telecom-grade safety.

Ready to Elevate Your Telecom Support?
Deliver fast, visual, and human-first support your customers will remember.

Book a Live Demo Talk to Us

🔸 No setup fees 🔸 30-day free trial 🔸 Enterprise support

About Phygitalmax

Phygitalmax enables enterprises to deliver phygital experiences across multiple domains such as Support, Sales, Tech enablement and more leading to a superior customer experience.

Quick links

Stay with us

+91 9877098771

sales@phygitalmax.com

Plot No-86, Udyog Vihar,
Phase 4, Sector 18,
Gurgaon, Haryana 122001, IN

Telecom Video Support That Sees, Solves, and Scales

The Impact of Live Video Support in Telecom