Real results from telecom providers who transformed their customer support with visual-firstsolutions.
CSAT Achievement
achieved through visual-first support
Reduction
in field service visits
Minutes Saved
per customer call
Millions of subscribers trigger overloaded support queues, with multiple repeat calls for the same concern, leading to long wait times and increased operational costs.
Troubleshooting complex issues over voice is inefficient — it’s hard to guide users step-by-step, causing misdiagnosis, repeat interactions, and low DCSAT.
On-site technician dispatches drive up support costs and delay resolution.
Transform your telecom support with live video assistance that resolves issues faster and reduces costs.
Book a DemoFrom device setup to field service support, PhygitalMax delivers visual solutions for every telecom challenge.
Guide customers step-by-step via live video as they install or configure routers, AND modems—reducing confusion, errors, and repeat calls.
Enable remote experts to visually assist field technicians in real time by viewing exactly what they see—solving complex issues faster and improving first-time fix rates.
Visually verify last-mile connectivity, physical line conditions, and port setups on CPEs (Customer Premises Equipment)—reducing back-and-forth between NOC teams and field staff.
Assist users through live video for SIM insertion, device compatibility checks, and activation processes—cutting down on physical store visits and reducing onboarding friction for prepaid/postpaid customers.
"Etisalat replaced traditional voice support with PhygitalMax's live video sessions to empower agents and reduce field dependencies. The outcome? "
Join hundreds of telecom providers who have transformed their customer support with our visual-first platform.
Solve issues in minutes using visual guidance, not verbal guesswork.
Minimize technician dispatches and call durations while maximizing efficiency.
Let agents and field teams work in sync to resolve issues in one go.
Customers love the speed, clarity, and ease of live visual help.
Sessions are encrypted, recorded, and audit-compliant for telecom-grade safety.
Visual support reduces average call time and increases first-call resolution rates.
Deliver fast, visual, and human-first support your customers will remember.
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