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The Impact of Live Video Support in Telecom

Real results from telecom providers who transformed their customer support with visual-firstsolutions.

0%

CSAT Achievement

achieved through visual-first support

0%

Reduction

in field service visits

0+

Minutes Saved

per customer call

Top Challenges in Telecom Support

High Volume of Technical Queries
High Volume of Technical Queries

Millions of subscribers trigger overloaded support queues, with multiple repeat calls for the same concern, leading to long wait times and increased operational costs.

Voice-Only Channel Limitations
Voice-Only Channel Limitations

Troubleshooting complex issues over voice is inefficient — it’s hard to guide users step-by-step, causing misdiagnosis, repeat interactions, and low DCSAT.

Costly Field Visits
Costly Field Visits

On-site technician dispatches drive up support costs and delay resolution.

Ready for a Visual Solution?

Transform your telecom support with live video assistance that resolves issues faster and reduces costs.

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Use Cases: Live Video Support in Action

From device setup to field service support, PhygitalMax delivers visual solutions for every telecom challenge.

Customer Success Story

How Leading Telecommunication Company Transformed Support with PhygitalMax

"Etisalat replaced traditional voice support with PhygitalMax's live video sessions to empower agents and reduce field dependencies. The outcome? "

The Result?

  • Fewer truck rolls
  • Faster resolution on the first call
  • Record-high NPS and customer retention
25%
Increase in Agent Productivity
30%
Reduction in Resolution Time
40%
Fewer Field Visits
Read Full Case Study

Why Telecoms Choose PhygitalMax

Join hundreds of telecom providers who have transformed their customer support with our visual-first platform.

Faster Resolution, Less Downtime

Solve issues in minutes using visual guidance, not verbal guesswork.

Reduced Operational Costs

Minimize technician dispatches and call durations while maximizing efficiency.

Better First-Time Fix Rates

Let agents and field teams work in sync to resolve issues in one go.

Boosted CSAT & NPS

Customers love the speed, clarity, and ease of live visual help.

Enterprise-Grade Security

Sessions are encrypted, recorded, and audit-compliant for telecom-grade safety.

Seamless Integration

Visual support reduces average call time and increases first-call resolution rates.

Ready to Elevate Your  Telecom Support?

Deliver fast, visual, and human-first support your customers will remember.

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