Saved in one quarter
minutes saved per support call
minutes of daily team productivity gained
Supporting a wide variety of smart devices across locations is complex and inconsistent.
Static help articles fall short—leading to high support volumes and frustrated users.
Simple issues result in costly technician dispatches, hurting efficiency and margins.
Transform your telecom support with live video assistance that resolves issues faster and reduces costs.
Book a DemoFrom device setup to field service support, PhygitalMax delivers visual solutions for every telecom challenge.
Assist customers visually while they install and configure smart devices.
Resolve errors in real time through a customer’s phone camera—no app installs needed.
Let experts guide technicians live during complex installations.
Ensure correct installation and compliance with visual checks before sign-off.
IGZY adopted PhygitalMax to simplify its support for smart surveillance devices. The result:
Fewer truck rolls
High security and compliance through encrypted sessions
Higher device setup success and FCR
Agents can see the customer’s setup in real time, identify issues instantly, and provide guided support—resolving problems in a single interaction.
Live video assistance eliminates the need for most technician visits, lowering operational costs without compromising service quality.
Step-by-step visual guidance ensures correct installations the first time, reducing follow-ups and improving customer satisfaction.
Every session is encrypted, recorded, and audit-ready—supporting data privacy and regulatory compliance across all touchpoints.
PhygitalMax works across locations and devices, enabling teams to deliver high-quality support regardless of where the customer is located
Deliver fast, secure, and visual-first support that works across homes and devices.
Phygitalmax enables enterprises to deliver phygital experiences across multiple domains such as Support, Sales, Tech enablement and more leading to a superior customer experience.
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