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The Impact of Live Video Support in FMCD

Real results from telecom providers who transformed their customer support with visual-firstsolutions.

0 %

Conversion rate for video sessions over 10 minutes

0 Cr

 in additional online revenue (OnePlus)

NPS 0

Highest across all channels

Top Challenges in FMCD & Consumer Electronics Support

High Return Rates
High Return Rates

Incorrect product selection or poor post-purchase onboarding leads to dissatisfaction and returns.

Delayed Installations & Setup Errors
Delayed Installations & Setup Errors

Products may be delivered but remain unused due to setup confusion or improper guidance.

Fragmented Omnichannel Experience
Fragmented Omnichannel Experience

Unnecessary truck rolls increase operational costs and extend customer wait times significantly.

Ready for a Visual Solution?

Transform your telecom support with live video assistance that resolves issues faster and reduces costs.

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Use Cases: Live Video Support in Action

From device setup to field service support, PhygitalMax delivers visual solutions for every telecom challenge.

Customer Success Story

How a Leading Mobile Provider Scaled Premium CX Online with Live Video?

Leading Mobile Provider recreated the in-store experience on its website using PhygitalMax. Customers connected with experts live, saw product features up close, and made confident purchases—resulting in:

₹750 Cr
Cr in new online revenue
NPS 9.2
the highest of all service channels
67%
conversion rate in 10+ min video sessions
Read Full Case Study

Why FMCD Brands Choose PhygitalMax

Boost Conversions with Visual Selling

Bridge the gap between research and purchase with human-led product demos.

Reduce Returns & Setup Errors

Get installations right the first time with visual step-by-step guidance.

Improve FCR & Reduce AHT

 Resolve issues quickly, reduce escalations, and keep support costs in check.

Omnichannel That Converts

 Seamless hand-off between digital, retail, and service touchpoints.

Secure, Scalable, and Brand Aligned


Offer secure, branded video support—no app installs required.

Ready to Convert More and Support Smarter?

Deliver premium pre- and post-purchase experiences with PhygitalMax’s live video support.

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