Real results from telecom providers who transformed their customer support with visual-firstsolutions.
Conversion rate for video sessions over 10 minutes
in additional online revenue (OnePlus)
Highest across all channels
Incorrect product selection or poor post-purchase onboarding leads to dissatisfaction and returns.
Products may be delivered but remain unused due to setup confusion or improper guidance.
Unnecessary truck rolls increase operational costs and extend customer wait times significantly.
Transform your telecom support with live video assistance that resolves issues faster and reduces costs.
Book a DemoFrom device setup to field service support, PhygitalMax delivers visual solutions for every telecom challenge.
Guide customers step-by-step during initial setup or installation via live video ensuring correct configuration, minimizing errors, and preventing early dissatisfaction.
Demonstrate product functionality, smart features, and usage tips over video to help customers fully utilize their purchase—enhancing satisfaction and retention.
Visually assess problems directly in the customer’s environment to provide instant solutions—avoiding miscommunication, unnecessary returns, or technician dispatch.
Offer visual instructions for routine care, part replacement, or servicing—prolonging product life and reducing warranty claims.
Equip in-store staff or field service teams with expert live support—enhancing customer service and first-time resolution across physical and digital touchpoints.
Leading Mobile Provider recreated the in-store experience on its website using PhygitalMax. Customers connected with experts live, saw product features up close, and made confident purchases—resulting in:
Bridge the gap between research and purchase with human-led product demos.
Get installations right the first time with visual step-by-step guidance.
Resolve issues quickly, reduce escalations, and keep support costs in check.
Seamless hand-off between digital, retail, and service touchpoints.
Offer secure, branded video support—no app installs required.
Deliver premium pre- and post-purchase experiences with PhygitalMax’s live video support.
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