Real results from telecom providers who transformed their customer support with visual-firstsolutions.
CSAT Achievement
achieved through visual-first support
Reduction
in field service visits
Minutes Saved
per customer call
Complex technical issues require visual diagnosis but traditional support channels can't deliver this capability.
Describing technical problems over the phone leads to miscommunication and extended resolution times.
Unnecessary truck rolls increase operational costs and extend customer wait times significantly.
Transform your telecom support with live video assistance that resolves issues faster and reduces costs.
Book a DemoFrom device setup to field service support, PhygitalMax delivers visual solutions for every telecom challenge.
Guide customers step-by-step via live video as they install or configure routers, AND modems—reducing confusion, errors, and repeat calls.
Enable remote experts to visually assist field technicians in real time by viewing exactly what they see—solving complex issues faster and improving first-time fix rates.
Visually verify last-mile connectivity, physical line conditions, and port setups on CPEs (Customer Premises Equipment)—reducing back-and-forth between NOC teams and field staff.
Assist users through live video for SIM insertion, device compatibility checks, and activation processes—cutting down on physical store visits and reducing onboarding friction for prepaid/postpaid customers.
"A leading telecom provider replaced traditional voice support with PhygitalMax's live video sessions."
Fewer truck rolls
Faster resolution on the first call
Improved operational control
Record-high NPS and customer retention
Join hundreds of telecom providers who have transformed their customer support with our visual-first platform.
Visual support reduces average call time and increases first-call resolution rates.
Visual support reduces average call time and increases first-call resolution rates.
Visual support reduces average call time and increases first-call resolution rates.
Visual support reduces average call time and increases first-call resolution rates.
Visual support reduces average call time and increases first-call resolution rates.
Visual support reduces average call time and increases first-call resolution rates.
Deliver fast, visual, and human-first support your customers will remember.
Phygitalmax enables enterprises to deliver phygital experiences across multiple domains such as Support, Sales, Tech enablement and more leading to a superior customer experience.
Plot No-86, Udyog Vihar,Copyright © 2025 | All rights reserved
Privacy Policy
